Useful info

T&C at the Plunhof

  • All prices are in Euro, per day and per person, with half board, including the Plunhof Package for stays of 4+ days.
  • In the case of stays of 1 to 3 days, we reserve the right to charge an extra short-stay fee of € 15.00.
  • A tourist tax of €2.10 per person and night is charged for guests aged 14 and over. This fee is not included in the total price of your stay: it is only payable on departure.
  • Unfortunately, we cannot guarantee you a particular room number or floor.
  • Your room will be ready for you by 3:00 p.m. on the day of your arrival. In the event that you are unable to come to the hotel by 7:00 p.m. of the scheduled day of your arrival, we request that you give us advance notice.
  • Please vacate your room by 10:30 a.m. of the day of your departure.
  • There is a single-occupancy surcharge of € 30.00 per day (Type minera rooms, only). From 18.12.20 till 06.01.21 and from 12.02.21 till 21.02.21 there is a single-occupancy surcharge of € 40.00 in type minera rooms.
  • In the case of rooms of the Comfort category, there is a single-occupancy surcharge of 50% of the regular rate.
  • Stay with breakfast: If you book only a stay with breakfast, the price is reduced by € 10.00.
  • You can pay in cash, with your EC Card, and by credit card (excepting American Express, Diners Club, and cheque)


Dogs

  • Dogs are allowed only if agreed to in advance! This is because, for hygienic reasons, dogs are not allowed in all suites and rooms.
  • We charge € 20.00 per day (without food) for your four-legged friend. Please bring a pet-carrier along for your dog. Our hotel reserves the right to impose an extra final cleaning surcharge, if necessary. Please note that dogs are not allowed in the dining room and in the Vital World.


Cancellation conditions

  • In the case of cancellation, late arrival, or premature departure, we must charge all guests the legally prescribed vacant room fee. We hope for your understanding insofar as empty rooms represent a major business loss for us. In order to avoid having to pay any cancellation fees, we recommend that you obtain Travel Cancellation Insurance. We would be happy to send you further information on this matter.
  • You can cancel without any penalty up until 1 month before the date of arrival. 
  • From 1 month to 7 days from the date of arrival, we charge 70% of the total amount of the stay. 
  • From 7 days to the date of arrival, we charge 90% of the total amount of the stay.
  • We hope that you will understand that in the event of an early departure, late arrival or non-arrival you will be charged the full amount (100 percent) of the booked stay.
  • Covid-19 cancellation conditions for your winter holidays 2020-2021: If the country in which you live recommends not visiting Alto Adige or prevents you reaching us or classifies us as a country at risk and closes the border with Italy, you can cancel your booking up to three days before your date of arrival. In all the other cases, our usual cancellation policy applies.
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